Privacy Policy

Last updated: 11 May 2026

This Privacy Policy explains how Big Day Workshops uses personal information when you use our website, contact us, join our mailing list, or book a workshop.

Website: https://www.bigdayworkshops.com

Contact email: info@bigdayworkshops.com

Big Day Workshops is the data controller for the personal information we collect through our website, enquiries, bookings, and communications.

1. Information We May Collect

We may collect the following information where you provide it to us or where it is generated through normal website use:

name
email address
phone number
billing details
workshop booking details
payment status and transaction records
IP address
browser and device information
website usage data through Google Analytics
marketing preferences
communications sent to us

Big Day Workshops does not store full payment card details.

2. How We Collect Information

Information may be collected when you:

complete a contact form
submit a workshop enquiry
complete a booking
join a mailing list
make a payment
browse the website
communicate with Big Day Workshops by email or social media

3. How We Use Information

We use personal information to:

respond to enquiries
manage workshop bookings
process payments
communicate workshop information
provide customer support
send booking confirmations and updates
improve website performance
analyse website traffic and usage
comply with legal, tax, and accounting obligations
send marketing communications where permission has been provided

4. Lawful Bases

We use personal information where we have a lawful basis to do so, including:

to perform a contract with you
to take steps before entering into a contract
to comply with legal obligations
where you have given consent
where we have a legitimate business interest, provided your rights do not override that interest

5. Payment Providers

Payments may be processed through third-party providers including:

Stripe
Klarna
bank transfer providers

Payment information is processed securely by those providers under their own privacy and security policies.

Big Day Workshops does not store full payment card details.

6. Google Analytics

We use Google Analytics to understand how visitors use the website and to help improve the website experience.

Google Analytics may collect information such as pages visited, device type, browser type, approximate location, and how visitors interact with the website.

Google explains how it collects and processes data here:
https://policies.google.com/technologies/partner-sites

You can also use Google’s browser add-on to opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

7. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function. Others, such as analytics cookies, help us understand website traffic and performance.

More information is available in our Cookie Policy.

8. Marketing Communications

Where you have chosen to receive updates, Big Day Workshops may send:

workshop announcements
offers
educational updates
marketing emails

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

9. Sharing Information

We do not sell personal information.

Information may be shared where reasonably necessary with:

payment providers
email marketing providers
website platforms
booking or administration systems
accountants or legal advisers
suppliers involved in workshop operations
government or legal authorities where required by law

10. Data Storage & Security

Big Day Workshops takes reasonable steps to protect personal information from unauthorised access, misuse, disclosure, or loss.

Information may be stored using secure third-party systems including website, payment, email, and booking administration platforms.

11. International Data Transfers

Some third-party providers may process or store information outside the UK or European Economic Area.

Where required, appropriate safeguards are used to protect personal information.

12. Your Rights

Depending on your location, you may have rights including:

access to your personal information
correction of inaccurate information
deletion of personal information
restriction of processing
objection to processing
data portability
withdrawal of consent where consent is the lawful basis
objection to marketing communications

Requests may be made by contacting info@bigdayworkshops.com.

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.

ICO website: https://ico.org.uk

13. Data Retention

Personal information is retained only for as long as reasonably necessary for:

workshop administration
legal obligations
tax and accounting requirements
dispute handling
legitimate business purposes

Where we no longer need personal information, we will delete it or anonymise it where appropriate.

14. Third-Party Links

The website may contain links to third-party websites or services.

Big Day Workshops is not responsible for the privacy practices or content of third-party websites.

15. Policy Updates

Big Day Workshops may update this Privacy Policy from time to time.

Updated versions will be published on the website.

16. Contact

Big Day Workshops

Website: https://www.bigdayworkshops.com

Email: info@bigdayworkshops.com